Shalisha Maddela, MPH, CEHS 2015

ShalishaWalking through the long, bright halls of Zuckerberg San Francisco General Hospital (ZSFG) with alum Shalisha Maddela, MPH, CEHS 2015, it is evident that she is passionate about catalyzing positive change and the people she works with support this mission as well. ZSFG is San Francisco’s only Level 1 Trauma Center and is a safety-net hospital that provides primary, specialty and hospital care for vulnerable populations. 

Ms. Maddela is a Performance Improvement Advisor and teaches quality improvement/lean management tools and the daily management system (DMS), as well as organizes rapid improvement events called Kaizen Workshops.  Her improvement projects have mostly centered on improving hospital flow, which ultimately improves patient health by providing appropriate care, in the right place, and at the time of their need. She has coached management and staff in the Emergency Department (ED), Urgent Care, and Medsurg on how to use the daily management system, which in turn, promotes the use of data-driven decision-making, Plan Do Study Act (PDSA), and critical thinking to solve problems.

By creating venues for the front-line staff to communicate improvement ideas and projects, they feel empowered to solve issues on their own and make their workplace better for fellow staff and patients. Furthermore, she works side-by-side with hospital executives to ensure that improvement initiatives are aligned to True North, which is the symbol of ZSFG's commitment to their patients and community & outlines their organizational goals.

The huddle board, one of the elements of DMS, is notably hanging in the ED, peppered with charts, paper, and varied color markers. 

“The daily performance huddle, which is a centralized point of discussion around a visual board, is meant to discuss improvement ideas and unit priorities,” Ms. Maddela adds.

The remaining elements of DMS, the daily status sheet and the unit-based leadership team, structure conversations and monitor progress of priorities/metrics the unit is monitoring, respectively.

By implementing this type of management system, this humble alum has already improved patient experience and advanced equity for patients in the ED and Urgent Care, and soon, will do the same in Medsurg. The CareSTART initiative, which she worked with ED leadership closely on, is a team-based model for assessing walk-in patients directly in the triage-space of the ED, has significantly improved patient care by ensuring that these patients are seen by a provider faster and has helped increase capacity to see higher acuity patients in the ED.

As a graduate of Touro University California’s Public Health Program, Ms. Maddela still lives by its mission, “To promote the health and well-being of local and global communities through education, service, and research with a focus on underserved populations.” She is passionate about reducing health disparities in underserved populations and bringing teams together to better serve them.

Amongst her full schedule, Ms. Maddela still finds time to give back to her community by serving as a board member of the American India Foundation (AIF), San Francisco Chapter of Bay Area young professionals committed to promoting economic and social change in India through high-impact interventions in education, livelihoods, public health, and leadership development. They organize events to raise awareness and funds to support their initiatives. When she not busy working or volunteering for AIF, Ms. Maddela enjoys traveling, reading, and hanging out with her friends and family.